Terms of Service

Clinical care

Every visit is carried out by a veterinarian registered with the Veterinary Council of Nigeria. We will examine your animal, tell you plainly what we find, and tell you just as plainly when we are not sure.

• We will refer you on when your animal needs a facility we do not have. We would rather lose the work than treat something badly at your dining table.
• We do not guarantee outcomes. Medicine does not work that way, and any practice that promises you one is not being honest.
• Emergencies are not our service. If your animal is collapsing, bleeding heavily, struggling to breathe or straining and producing nothing, go to a 24-hour facility now rather than waiting for us.
• Nothing on this website is veterinary advice for your specific animal. It is general information. Advice happens at a consultation.

Bookings, timing and cancellations

• You book a time, not a vague window, and we plan the route around the times our clients picked.
• Lagos traffic is real. If we are running late we message you before the slot, not after it.
• If we run late without telling you first, the home visit fee is on us.
• Give us as much notice as you can if you need to cancel or move a visit. Repeated no-notice cancellations may mean we ask for the visit fee up front next time.
• Somebody over eighteen who can consent to treatment must be at home for the visit.

What we need from you

• An honest history. What your animal has eaten, been given, or been through changes what is safe to do next.
• Somewhere safe to work and a way to restrain an animal that may bite. Tell us in advance if it might.
• Telling us if anyone in the household has an illness the animal could pass on, or the reverse.
• Payment on the terms agreed at booking.

Prices and payment

Prices are shown on the site and confirmed at booking. Where a price depends on the size of the animal or the work involved, we say so before you commit rather than after.

If something is found during a visit that needs work beyond what you booked, we stop, explain what it costs, and carry on only if you say yes.

The pet shop

• We buy items in fresh rather than holding stock, so we confirm timing once an order is sourced.
• Unopened items in a resaleable condition can be returned within seven days.
• Prescription medicines, opened food and anything perishable cannot be returned, for the same reason no pharmacy takes them back.
• If we send the wrong thing or it arrives damaged, we replace it and we pay the postage.

Careers and applications

Applying does not create a contract or an offer of employment. We will come back to you either way. If we make an offer, the offer letter and its terms are what govern the job, not this page.

Where we stand on liability

We are responsible for our own negligence and for care that falls below a proper professional standard, and we carry insurance for exactly that. We are not responsible for outcomes that follow from a history we were not given, from treatment refused or not completed, or from something you were referred for and did not pursue.

Nothing here limits any liability that Nigerian law does not allow us to limit.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State have jurisdiction. We would much rather sort a problem out by talking to you. Write to [email protected] first and give us the chance.