Do not misrepresent yourself or your animal
- Do not book in somebody else's name without their knowledge.
- Do not give a false history. It is the single most dangerous thing you can do to your own animal.
- Do not claim a pet health plan or membership discount you do not hold.
- Do not submit a job application in another person's name, or a CV that is not yours.
Do not attack or overload the site
- No attempting to break, probe or bypass any security control, login or signed link.
- No automated scraping, bulk downloading or hammering our forms.
- No uploading anything containing a virus, a script, or a file pretending to be a document.
- No trying to reach another person's booking, records, application or interview link. Those links are signed and belong to one person.
Uploads
When you upload a CV or a document, it must be your own, it must be what it claims to be, and it must not contain anything unlawful. We accept PDF and Word documents up to 8MB.
We scan and process uploads only to read the text for the purpose you sent it for.
Treating our people decently
Our vets, nurses and support staff will always be straight with you. We expect the same back.
Abuse, threats or harassment of our staff, in person, by phone or in writing, ends the relationship. We will still make sure your animal is safe and refer it somewhere else, because the animal did nothing wrong.
Content and reviews
- Say what you actually think of us, good or bad. That is fair.
- Do not post anything false, or anything that identifies another client or their animal without their permission.
- Do not use our name, mark or photographs to imply we endorse something we do not.
What we do about it
Depending on what has happened, we may remove content, cancel a booking, refuse further service, block access to the site, or report the matter to the police or the Veterinary Council. For anything minor we will simply tell you and ask you to stop.
If you think we have got it wrong, write to [email protected] and say so. We will look again.
Telling us about a problem
If you find a security hole, please tell us at [email protected] before telling anybody else. We will not threaten you for reporting it in good faith, and we will fix it and credit you if you would like us to.
Getting hold of us
Questions about this page, or about anything we hold on you, go to [email protected]. A person answers, and we aim to reply within two working days.
Nexara Animal Healthcare, Lagos, Nigeria.